Eager to leap ahead of the networking industry, Epsilon Telecommunications approached us with the challenge to create an online portal where their customers could order and manage their network connections, cutting down port and service provisioning from 30 days to a matter of minutes.
In an industry that has seen very little change for decades, it was clear that something revolutionary was required to drag networking out of the past. If a customer wanted to order a port or service, they would need to fill out paper-based forms and then wait for around 30 days for the order to complete. This archaic procedure resulted in a large amount of resources being dedicated to the provisioning process, which could have otherwise been put to better use.
Epsilon wanted a way for their customers to be able to submit an order and be up and running within a few minutes - something that was unheard of in the industry. Sounds simple enough, but with each service provider having a completely different infrastructure, it was up to us to find a way to seamlessly integrate with each of their systems in a single, easy to use platform.